Alderstead Council aims to make it possible for people with access needs to take part in council services and local civic activity.

Tell us what you need

If an access barrier affects your use of a council service, explain the service you are trying to use and the adjustment or alternative format that would help. This might relate to communication, the format of information or the way a council process is accessed.

Website accessibility

Problems using this website should be reported through the council's accessibility statement route so that the digital issue can be investigated separately from the underlying service request.

Reasonable practical changes

Where the barrier is within a council service, the service should consider what practical change can remove or reduce it. That may involve communication, an accessible format or a different way of completing a council process. The adjustment should address the person's actual access need while preserving any necessary legal, safeguarding or records requirements.

How adjustments are considered

The service considers the actual barrier you are experiencing and the practical change that would allow you to use the council service. This may involve an alternative format, a different communication method or another reasonable change to the way a council process is accessed. The adjustment must still preserve any necessary safeguarding, legal or records requirements attached to the service.

For accessibility problems with the website itself, use the website accessibility route so the digital problem can be investigated and fixed.