Contact Alderstead Council when you need help with a council service, want to ask about a council record or need to raise a matter that falls within the council's local responsibilities.

Start with the service you need

The quickest route is usually the services directory. Service pages explain what the council does, the information normally needed for the enquiry and whether another public authority is responsible. Starting with the service page reduces the risk of your enquiry being passed between teams unnecessarily.

Complaints and feedback

If the council has already had an opportunity to deal with an issue and you remain dissatisfied, use the complaints route. A complaint should explain what happened, the service or decision involved and the outcome you are seeking.

Information rights and privacy

Use Freedom of Information for requests for recorded council information that is not already published. Use the privacy information if your enquiry concerns personal information held by the council. Accessibility problems with this website can be reported through the accessibility statement.

Emergencies and police matters

Alderstead Council is not an emergency service and does not exercise operational policing. Immediate threats to life or safety, crimes in progress and matters requiring operational police, fire or ambulance action must use the appropriate emergency or operational-service route.