You can raise a non-emergency community-safety concern with the council where the issue relates to council responsibilities, local prevention or partnership coordination.

What to include

Describe what is happening, where it is happening, how often it occurs and why you think council or partnership action may be needed. Do not include unnecessary personal information about other people.

When to contact the police

If an incident is happening now, involves suspected crime or requires police powers, use the appropriate police route. An Alderstead Council report is not a substitute for reporting a police matter to the police.

How the council uses a report

A report can help the council identify a local pattern, a prevention issue or a matter that needs coordination with another service. The council should record the concern against the appropriate service and avoid promising an operational response that belongs to the police or another partner. If the matter is outside council responsibility, the resident should be told the correct route.

How your report is handled

The council identifies whether the concern is about a council place or service, a preventative community-safety issue or a matter requiring another organisation. If it belongs to the council, the report is sent to the relevant service. If it requires police powers, specialist safeguarding or another operational response, you are directed to the service that can act.

Providing the location, what happened, whether the issue is recurring and any immediate risk helps the council make that distinction quickly. Do not use this route for an emergency.